User Data Deletion Instructions

At Chatzi AI Solutions FZE LLC (“Chatzi”, “we”, “our”, or “us”), we respect your privacy and your right to request deletion of your personal data. This page explains how businesses, clients, users, and authorized account members can request deletion of data associated with their use of the Chatzi platform, website, applications, and related services.

Depending on applicable laws, you may have the right to request deletion of personal data associated with your account or use of Chatzi. Chatzi will review and process valid deletion requests in accordance with applicable legal, security, billing, operational, and compliance requirements.

You may request deletion of the following types of data, where applicable:

• Account profile information, such as name, email address, phone number, and company details

• User account credentials and access information

• Customer communication data, including messages, conversation history, contacts, attachments, internal notes, tags, and AI conversation context

• Knowledge Base content, including uploaded documents, web pages, FAQs, instructions, and other materials

• AI agent configurations, instructions, and related settings

• Usage information, analytics, and activity data associated with your account

• Integration data related to connected communication channels, where technically possible

Businesses and clients may request deletion of their full Chatzi account. Full account deletion may include deletion of:

• Business or client account information

• Authorized users and team member access

• Customer communication data stored within Chatzi

• Knowledge Base content and AI agent configurations

• Connected channel settings and integration records

• Usage data and platform activity associated with the account

Deleting a full account may permanently remove access to the Chatzi platform and related services.

Businesses and clients may also request deletion of specific data without deleting the entire account. Partial deletion may include:

• Specific conversation histories

• Specific customer records or contact data

• Specific uploaded Knowledge Base files or materials

• Specific AI agent instructions or configurations

• Specific integration records, where technically possible

Partial deletion may depend on the structure of the account, the type of data requested, and technical or legal limitations.

After receiving your deletion request, Chatzi will review the request and may contact you for verification or clarification. Valid deletion requests are generally processed within a reasonable timeframe and, where required by applicable law, within 30 days.

Once processed, applicable data will be deleted, anonymized, or restricted from active systems, unless retention is required for legal, billing, security, fraud prevention, dispute resolution, compliance, or legitimate business purposes. Data stored in backups may remain for a limited period before being securely deleted or overwritten according to our backup retention practices.

Data deletion may be permanent and cannot always be reversed. Before requesting deletion, businesses and clients should export or save any information they wish to retain. Full account deletion may cancel or disable access to active services, connected channels, AI agents, Knowledge Base content, team member access, and platform settings. Subscription fees, refunds, cancellations, and unpaid invoices are handled according to our Terms & Conditions and any applicable billing terms.

Certain information may be retained even after a deletion request where necessary, including:

• Records required for legal, tax, accounting, billing, or regulatory purposes

• Security logs or limited records needed to prevent fraud, abuse, or unauthorized access

• Information required to resolve disputes or enforce agreements

• Anonymized or aggregated data that does not identify a specific person, business, or client

• Backup copies retained temporarily according to our backup retention practices

Chatzi may allow businesses and clients to connect third-party communication platforms such as WhatsApp, Facebook, Instagram, Telegram, email, live chat, and other supported services. Deleting data from Chatzi may not automatically delete data stored by third-party platforms or services.

Businesses and clients may need to separately manage, disconnect, revoke access, or request deletion of data from the relevant third-party platforms according to their own policies and procedures. Where technically possible and applicable, Chatzi will delete or disconnect integration-related data stored within Chatzi upon a valid deletion request.

If your deletion request relates to data received through Meta services such as WhatsApp, Facebook, Instagram, or Messenger, please clearly mention this in your request. Where technically possible and required, Chatzi will delete or disconnect relevant Meta-related data stored within Chatzi in accordance with applicable platform policies and legal requirements. Data held directly by Meta or its related services may need to be managed or deleted separately through Meta’s own tools, settings, or support channels.