Privacy Policy

Chatzi AI Solutions FZE LLC ("Chatzi", "we", "our", or "us") provides an AI-powered customer communication platform that enables businesses and clients to manage conversations, automate customer support, deploy AI agents, and communicate with customers across multiple communication channels. This Privacy Policy explains how we collect, use, process, and protect information when you access or use our website, applications, and services (collectively, the "Services").

By using Chatzi, you acknowledge that you have read and understood this Privacy Policy.

We collect information in the following ways.

When you create an account or use our platform, we may collect information such as:

• Name

• Email address

• Phone number

• Company name

• Account credentials (stored securely)

• Billing details and payment information processed through our payment providers. Chatzi does not store full payment card details on its own systems.

This information is required to create and manage your account.

When you use Chatzi, certain information is automatically collected to help improve the platform and maintain security.

This may include:

• IP address

• Device information

• Browser information

• Platform activity

• Usage statistics

• Log data and Performance logs

Chatzi enables businesses and clients to manage customer communications. Information stored within the platform may include:

• Customer names

Businesses and clients may upload documents, web pages, FAQs, and other materials to build their AI Knowledge Base. This content is processed only to improve AI responses and provide the requested functionality.

We use collected information to:

• Provide and maintain our Services.

• Deliver AI-powered customer communication and automation.

• Manage business and client accounts and subscriptions.

• Improve platform performance and reliability.

• Provide customer support.

• Protect the security and integrity of the platform.

• Comply with applicable legal obligations.

Chatzi does not sell or rent personal information or business and client communication data. We may share information only when necessary to:

• Operate and maintain our Services through trusted service providers.

• Process business-requested third-party integrations.

• Comply with legal obligations.

• Protect our legal rights or prevent fraud.

• Complete a merger, acquisition, or business transfer.

• Enable communication channels connected by businesses and clients, such as WhatsApp, Facebook, Instagram, Telegram, email, and other supported platforms.

Protecting business and client data is one of our highest priorities. We implement appropriate technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or loss.

Our security practices include:

• Encrypted data transmission

• Secure cloud infrastructure

• Access controls and user authentication

• Restricted access to business and client data by authorized personnel only

• Continuous monitoring and security improvements

Business and client communication data stored within Chatzi, including messages, conversation history, contact details, attachments, internal notes, tags, and AI conversation context, is processed only for the purpose of delivering the Services requested by the business and client using Chatzi.

Access to business and client data is limited to authorized users within each business and client account and to authorized Chatzi personnel only when necessary to provide technical support, troubleshoot issues, maintain security, or comply with legal obligations.

In the event of a security incident affecting business and client data, we will respond promptly and notify affected businesses and clients where required by applicable law.

While we are committed to maintaining a secure platform, no method of electronic storage or data transmission can guarantee absolute security.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and protect the security and integrity of our platform. The length of time information is retained may vary depending on:

• Service and operational requirements

• Applicable legal and regulatory obligations

• Security and compliance needs

• Legitimate business purposes

When information is no longer required, it is securely deleted or anonymized in accordance with our data retention practices.

Depending on applicable laws, you may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your data.

• Request export of your information.

• Object to certain processing activities.

Requests may be submitted by contacting us directly.

Some Chatzi features use Artificial Intelligence to assist businesses and clients in communicating with customers. AI-generated responses are intended to assist users and should be reviewed before being relied upon in critical situations.

We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, or privacy practices. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. We encourage users to review this Privacy Policy periodically to stay informed about how we protect their information.